It will be a long while before I decide to purchase another Dell. This morning I sat on the pone for an hour and a half being transferred back and forth between technical support and customer service. All for nothing because I got nowhere. I was going to exchange this laptop for one just like it but I don't want another Dell at all. Not to mention that you can't understand the people half the time because they're from some other country! So now I need to sit on the phone again and figure out how to get my money refunded and how to return this. We'll be finding a new brand.